Troubleshooting

Crew app issues

Fix common Crew App problems in the field.

1 min read Updated Jun 25, 2026

Overview

Fix common Crew App problems in the field.

Force-close the browser tab, confirm login, and check cellular data. Photos fail silently when storage permission is denied.

Start here

Note what you expected, what happened instead, and the time of day. Check whether the issue affects one user, one customer, or everyone in the company.

If you are stuck, open a support ticket from Support inside TreeOS or email your account contact.

Next step

Continue with Release notes.