Email issues

Overview

When emails are not sending or arriving.

Verify integration credentials, check spam folders, and confirm the customer email on file is correct.

Start here

Note what you expected, what happened instead, and the time of day. Check whether the issue affects one user, one customer, or everyone in the company.

If you are stuck, open a support ticket from Support inside TreeOS or email your account contact.

Next step

Continue with Payment issues.