Payment issues

Overview

Troubleshoot online payment problems.

Confirm Stripe is enabled, invoice balance is positive, and the customer uses a supported card type.

Start here

Note what you expected, what happened instead, and the time of day. Check whether the issue affects one user, one customer, or everyone in the company.

If you are stuck, open a support ticket from Support inside TreeOS or email your account contact.

Next step

Continue with Browser issues.