Troubleshooting

Import issues

Fix customer import errors.

1 min read Updated Jun 25, 2026

Overview

Fix customer import errors.

See link for row-level fixes. Re-upload only corrected rows when possible.

Start here

Note what you expected, what happened instead, and the time of day. Check whether the issue affects one user, one customer, or everyone in the company.

If you are stuck, open a support ticket from Support inside TreeOS or email your account contact.

Next step

Continue with Email issues.